SHIPPING POLICY

Our collaborating delivery company is MONDIAL RELAY, better known as PUNTO PACK. We offer two types of delivery on our website, home delivery or collection at the nearest PACK POINT (chosen by the customer himself). Both shipments are available in the current Covid-19 situation, but may experience some delays.

  • Pick up at PUNTO PACK (3-5 business days): The shipment is made by the company PUNTO PACK and this company takes between 3 and 5 WEEKDAYS to deliver the packages. Once the purchase is made, the delivery company itself will send you an email with the instructions to choose the nearest collection point where your package will be delivered and, in the same way or by SMS, will notify you when the package is ready to be shipped. your collection. The shipment can advance the term or take a few more days. The shipping cost varies in terms of weight and is calculated in the purchase process , see the following table . FREE SHIPPING FROM €99.90 .
  • Home delivery (3-5 business days): The delivery is made by the company PUNTO PACK and this company takes between 3 and 5 WORKING WORKING WORKINGS to deliver the packages. The shipment can advance the term or take a few more days. The shipping cost varies in terms of weight and is calculated in the purchase process , see the following table . FREE SHIPPING FROM €119.90 .

The reasons why an order can be delayed are:

  • DUE TO LACK OF STOCK: We do not have immediate availability of all the products that are on the web, and therefore there are times that we take longer than necessary to send it.
  • OTHER OUTSIDE REASONS: There are also other reasons why this happens, such as an incorrect address, a problem with the payment of your order, etc.

For this reason, we ask you to be patient when receiving your package, since if you have not received it within the period that we have indicated, you will do so in the next few days.

In the event that your order is delayed, WE MAKE RESENDS OR FULL REFUNDS of the order if the following maximum delivery dates are exceeded:

  • Pick up at PUNTO PACK (3-5 business days): If your order takes more than 35 CALENDAR DAYS from placing your order.
  • Home delivery (3-5 business days): If your order takes more than 40 CALENDAR DAYS from placing your order.

We also remember the importance of putting your address correctly, since if there is an error in it, the company that must deliver the package will not be able to do so and it will be returned, without us being able to make a claim. If this happens, it is the responsibility of the client and he will have to pay all the expenses related to the recovery of the package.